We are thrilled to have you as a client at Luxe Skin Care. We want to ensure all our guests enjoy their time and want to get the most out of treatments received with us. To help Luxe run smoothly and help our guests receive the luxe-quality service we are known for providing, we need your help observing the following policies.
COVID-19 & LUXE SKIN CARE
You will be required to complete our Confidential Client Health History & Screening Form before each appointment.
You will receive and automated text 2 hours before your appointment with arrival instructions and wait in your vehicle. When you arrive you will respond to that text with “I am here”. The system will send you a response for your next steps. Due to our studio size, we regret that we cannot allow additional guests, other than a parent or legal guardian.
I will wear a mask at all times while servicing clients. My suite and implements will be thoroughly sanitized after each client as well as frequent hand washing and use of hand sanitizer. I will be using more disposable items as much as I can. All high touch surfaces will be sanitized frequently and after each client. I will be the only one opening and closing my suite door, handling retail products for you.
I understand that this is a lot of information and is quite the change, but safety is my priority for myself and all my clients. I appreciate your understanding and cooperation with these policies. If you have any questions about the new policies, please feel free to reach out to me. I look forward to seeing you all soon!
BOOKING APPOINTMENTS AT LUXE
We are by appointment only. Luxe Skin Care cannot accommodate walk-ins.
We require clients to schedule online via our online booking system. Booking an appointment online is the fastest and easiest way to get on the schedule, as the booking system is always current and up-to-date. If booked or unavailable booking system will be gray. If available dates will show white.
APPOINTMENT REMINDERS
Appointment Reminders (email & text) are a courtesy and are automated. It is your responsibility to remember your appointments scheduled to avoid missed appointments, late arrivals, and cancellation fees. Please always check your confirmations when they’re received to ensure the date/time are correct.
As sometimes we forget to plug our appointments in our calendar, the booking system is set up with automatic appointment reminders as a courtesy and received as follows:
You MUST confirm your appointment via your confirmation email or text within the 48-hour window of your appointment or your appointment will incur cancellation fees.
We do not make phone call confirmations. Please utilize the automated email and text confirmations.
Remember to put Luxe Skin Care on your safe list, so important emails don’t end up in spam.
*Text reminders do not receive replies. Please also keep your contact information up to date.
CANCELLATION & MISSED APPOINTMENTS
The time you schedule is reserved for your exclusive use. When appointments are missed, or cancelled without sufficient notice, we’re often unable to fill the vacancy, causing a substantial financial impact to the business.
Should you need to cancel or reschedule your appointment with us, we require 48 hours’ notice. Cancellations with less than 48 hours’ notice will result in a charge equal to 100% of the scheduled services.
If you’re unable to commit to appointments in advance, we recommend joining our wait list. Should an opening in our schedule occur, you will receive an automated text notification and will have the opportunity to reserve that time for yourself.
NO SHOWS
Your reservation represents your therapist’s commitment of time and care just for you, therefore when you don’t show up, change or cancel your appointment within the cancellation window, we cannot make the time available to someone else and our therapists’ sit and wait, while all the specialized treatment prep of products, must be thrown away.
ARRIVALS
Failure to arrive on time for your services will result in its alteration and will lessen its effectiveness. Please ensure to arrive promptly as we do not extend service times or issue refunds for late arrivals.
If an alteration has been made, you are still charged for original services scheduled.
Arriving more than 10 minutes late will result in cancellation of your appointment and the application of a cancellation fee of 100% of the service price.
INTAKE & CONSENT FORMS
Intake & Consent forms are required for all appointments for all clients and must be updated periodically as this helps guide us as to avoid any adverse reactions.
Consent forms are also required be completed no later than 48 hours advance. They are emailed & or text to you or can be found on our site. They must also be updated annually. Failing to submit, will result in a cancelled appointment.
DUTY TO INFORM
Successful service execution requires your full disclosure on our client intake and consent forms and during all pre-service consultations. Luxe Skin Care will not assume responsibility for any adverse reactions to services rendered when a guest has failed to inform us of any contraindicating conditions.
Once you are in agreement to treatments, you agree to use the recommended skin care products in your regimen at home and to your scheduled treatment plan. If you chose to not use our recommended home care that we carry, we will not be able to perform any advanced skin care treatments.
IF YOU ARE SICK
As we work in a small space & in close proximity to your face, any cough or sneeze is easiest transferred. Not to mention, we subconsciously touch our face and nose many times a day. Please be kind to our skin professionals and clients health. If you or anyone you have been around anyone who has any symptoms or has recently been sick, stay home and reschedule. When we get sick, EVERYONE gets rescheduled and that ruins way more plans than your own, not to mention disruption in business and losss of income. Appointment cancellation policy still applies.
LUXE VIBE ZONE
We like to keep the vibe cheerful, peaceful and focused during your treatment session and ask that you leave any negativity, bad vibes and distractions at the door.
CHILDREN
Our insurance carrier requires that we inform the public of the numerous potential safety hazards to children in the spa environment from heated equipment, sharp tools, professional strength products, and devices carrying electrical current that we use in the course of providing services. They do not permit us or our staff to supervise guests’ children. So that you are able to enjoy your visit without the primary responsibility of providing supervision, we strongly discourage bringing children to your sessions with us. Additionally, any damage to facility property, including delicate equipment, is the full responsibility of the supervising adult.
Services scheduled for children under 18 must be accompanied by the child’s parent or guardian. Following the initial appointment, teens receiving treatments may attend their own appointments independently at the discretion of the Esthetician.
PRODUCT PURCHASE/PICK UP
We love that you don’t want to run out of your favorite skincare, so we offer a few options to accommodate. Certain product lines we carry do not allow us to sell on our web store. You will have to email or text your order.
PAYMENTS
REFUNDS
We have researched and curated effective professional topical skincare products and services to deliver results. The product lines we work with are made with results driven ingredients in small batches, unlike department or drug store brands, which most of the investment goes into packaging and marketing and not into the bottle. We use the products during your treatments which can also help screen for any adverse reactions. Due to the nature of our services we cannot refund or exchange for:
Products may be returned within 3 days if they are unopened for store credit. We do our best to provide you with the best customer service and will do our best to rectify any situation that may arise. In the event that a reaction occurs, stop use and take photos of the reaction and contact us right away to come in for an evaluation.
MEDICAL DISCLAIMER
All content and information on this website is for informational and educational purposes only and does not constitute medical advice. While we are licensed estheticians we are not physicians, nutritionists or registered dietitians. This is not a substitute for any professional advice. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition.
Results given in any review are from real clients who have and are using our products, however similar results are not guaranteed. Individual results may vary depending on skin type, sensitivity, age, and skincare history, as well as client’s willingness to address and adhere to necessary changes to recommendations by your skin care professional.
Luxe Skin Care or any associate of Luxe Skin Care is not held liable or accepts any responsibility for any adverse reactions resulting directly or indirectly from the use of our products.
Contact your medical professional immediately if you suspect you have a medical emergency.
RIGHT TO REFUSE SERVICE
For your safety, comfort, and satisfaction, Luxe Skin Care reserves the right to refuse service at our discretion when necessary. More than anything, we want to ensure you have a great experience. Please trust the judgement of our trained professionals.